Refund policy

Last Updated: June 2026

At Veltriq, customer satisfaction is important to us. We strive to provide quality products and services while maintaining a fair and transparent return and refund process.

By placing an order through our website, you agree to the terms outlined in this Return & Refund Policy.

Returns Eligibility

Customers may request a return for eligible physical products within 14 days of delivery.

To qualify for a return:

  • The item must be unused and in its original condition

  • The item must be returned in original packaging when possible

  • Proof of purchase or order confirmation is required

Certain products may not be eligible for return due to hygiene, customization, or supplier restrictions.

Non-Returnable Items

The following items are generally non-returnable and non-refundable:

  • Opened skincare or wellness products

  • Used personal care items

  • Digital products or downloadable content

  • Gift cards

  • Custom or personalized products

  • Print-on-demand apparel produced specifically for customer orders

  • Services already completed or delivered

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, customers may be asked to provide:

  • Order number

  • Description of the issue

  • Photos of the item and packaging

Eligible issues may qualify for:

  • replacement,

  • store credit,

  • or refund approval.

Refund Process

Approved refunds will be issued to the original payment method whenever possible.

Please allow:

  • 5–10 business days for refund processing after approval

  • Additional time depending on your bank or payment provider

Shipping fees are generally non-refundable unless the return is due to our error.

Return Shipping

Customers may be responsible for return shipping costs unless:

  • the wrong item was shipped,

  • the item arrived damaged,

  • or the return was caused by our error.

We recommend using a trackable shipping method for returns.

Digital Services Policy

Due to the nature of digital and professional services, refunds are generally not provided once:

  • work has started,

  • files have been delivered,

  • or services have been completed.

However, we value customer satisfaction and will work in good faith to address concerns whenever possible.

Order Cancellations

Orders may only be canceled before processing or fulfillment begins. Once production, fulfillment, or shipment has started, cancellation requests may not be possible.

Contact Information

For return or refund assistance, please contact us:

Veltriq
Chicago, IL 60639
Email: support@veltriq.us
Phone: (773) 673-8930