Shipping policy

Last Updated: June 2026

Thank you for shopping with Veltriq. This Shipping Policy explains how orders are processed, shipped, and delivered through our website.

Order Processing

Orders are typically processed within 1–5 business days after payment confirmation.

Processing times may vary depending on:

  • Product availability
  • Print-on-demand production times
  • Supplier fulfillment
  • Weekends or holidays
  • Order volume

Customers will receive shipping confirmation and tracking information once an order has been shipped.

Shipping Times

Estimated delivery times may vary depending on product type, supplier location, carrier services, and destination.

Typical delivery estimates:

  • United States: 3–10 business days
  • International Orders: 7–21 business days

Some specialty, custom, or print-on-demand products may require additional production time before shipment.

Shipping Carriers

Veltriq may use various shipping providers including:

  • USPS
  • UPS
  • FedEx
  • DHL
  • Other fulfillment partners or local carriers

Carrier selection may vary based on destination, product type, and fulfillment source.

Shipping Rates

Shipping costs are calculated during checkout based on:

  • Product weight
  • Package dimensions
  • Shipping destination
  • Carrier rates

Promotional free shipping offers may apply to eligible orders when available.

International Shipping

International customers are responsible for:

  • Customs duties
  • Import taxes
  • VAT fees
  • Additional government charges

Veltriq is not responsible for delays caused by customs processing or international shipping regulations.

Tracking Information

Once shipped, tracking information will be sent to the customer’s email address when available.

Please allow time for tracking updates to appear within carrier systems.

Delayed or Lost Shipments

While we strive to ensure timely delivery, Veltriq is not responsible for shipping delays caused by:

  • Weather conditions
  • Carrier disruptions
  • Customs processing
  • Incorrect shipping addresses
  • External events beyond our control

If a package appears lost or delayed, customers should contact the shipping carrier first and then reach out to our support team for assistance.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

Veltriq is not responsible for orders shipped to incorrectly entered addresses provided by the customer.

Damaged Deliveries

If your order arrives damaged, please contact us within 7 days of delivery with:

  • Your order number
  • Photos of the damaged item
  • Photos of packaging if applicable

We will review the issue and work toward an appropriate resolution.

Contact Information

Veltriq
Chicago, IL 60639
Email: support@veltriq.us
Phone: (773) 673-8930